Refund & Return Policy
Effective Date: [Month, Year]
At DNA PLUS CARE LLC, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
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1. Eligibility for Returns
- Products can be returned within 30 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
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2. Non-Returnable Items
- Products that have been opened or used.
- Items purchased during final sale or promotional clearance.
- Gift cards or downloadable products (if applicable).
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3. Refund Process
- Once we receive and inspect the returned item, you will be notified via email.
- Approved returns will be refunded to your original payment method within 7–10 business days.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs (unless the product is defective).
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4. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- Contact us at support@dnapluscare.com within 7 days of receiving your order to request an exchange.
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5. How to Initiate a Return
- Email us at support@dnapluscare.com with your order number and reason for return.
- Our support team will provide instructions and the return shipping address.
- Please use a trackable shipping service to ensure your return reaches us.
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6. Contact Information
For any questions about our return and refund policy, please contact:
- Email: support@dnapluscare.com
- Phone: [Your U.S. Phone Number]