DNA Plus Care Return Policy

We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the DNA Plus Care website or one of our DNA Plus Care retail stores, we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.

Items purchased as a set (e.g., DNA Plus Care Essentials Set, Advanced Skincare Kit) must be returned in full to be eligible for a refund. Partial refunds will not be offered. Gift cards cannot be refunded or redeemed for cash except where required by applicable law.

Shipping fees and product(s) listed as Final Sale are non-refundable.

Retail Partners

We do not provide refunds or exchanges for products purchased outside of DNA Plus Care (e.g., Sephora, ULTA, ASOS, etc.). You must abide by the return and exchange policies set in place by the authorized retailer where you made your purchase. Please contact the retailer in question for more details.

Exchanges

We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.

Store Returns

You may return unwanted products to any DNA Plus Care retail location within the same country as your original purchase. A receipt or proof of purchase is required to process your refund to your original method of payment. We do not offer store credit or exchanges. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to the original method of payment used.

If you are unable to return your product to one of our DNA Plus Care retail stores, you can return the products to one of the DNA Plus Care warehouses noted below. Please be advised, your refund will be issued via PayPal. Our Customer Happiness team will contact you for your PayPal information.

Pop-up Store Purchases

Please do not ship item(s) purchased from any of our DNA Plus Care pop-up shops to our warehouse. We kindly ask that you notify our Customer Happiness team by visiting our contact page under “Returns”.

When completing the form, under Warehouse Sent select “Other”. Under “Return Tracking #” input “DNA Plus Care Pop Up” and under “Products Returned” input the name of the product(s) you are returning. A member of our team will get back to you with the next steps.

Online Returns

Online orders can be returned in-store or online.

• Return in store
• Return by mail
• Returning products with shipping restrictions

Customer Responsibility

Returned products are your responsibility until they arrive at DNA Plus Care.

Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.

If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

DNA Plus Care does not incur the cost of return tracking or postage.

Refunds

We aim to refund you within 12 business days of the product being returned to DNA Plus Care; however, these times may be impacted during high-volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

Fair Use

If we notice an abnormal pattern of return activity or behavior, then we may connect with you about your returns.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you and you think we’ve made a mistake, contact our Customer Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our Customer Happiness team before sending any products back.

DNA Plus Care maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. DNA Plus Care reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason—including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.